A hand along the trail
Let’s get you
back to your cat.
Most connection problems can be fixed without losing your journey. Your game state belongs to your account.
Connect or reconnect Chrome
- Open the ScrollCat web app in the same Chrome profile and sign in.
- Open the extension and choose Connect account or Reconnect account.
- Finish in the account window, then check for Connected in the extension. Closing the account window cancels that attempt; you can try again.
- If the extension says Choose your cat, open the app to create your companion.
If a pairing code expires, start a fresh connection attempt. If Chrome blocks a popup or you use a different profile, return to the original profile and try again.
Set up Safari
Safari is coming soon. These instructions are for the upcoming iOS and Mac builds. There is no public Safari download or TestFlight link yet.
iPhone and iPad
- Install the ScrollCat iOS app when a build is available.
- Open Settings → Apps → Safari → Extensions → ScrollCat. On older iOS versions, Safari is directly in Settings. Turn on Allow Extension.
- Choose Allow on All Websites, or allow only the websites you prefer.
- Open a webpage in Safari, open ScrollCat from Safari’s page menu, and select Connect account. Sign in to the same ScrollCat account in Safari and approve the connection.
Mac
- Install and open ScrollCat for Safari when a build is available.
- Choose Open Safari Settings, then enable ScrollCat under Extensions and choose website access.
- Open ScrollCat in Safari’s toolbar and select Connect account. Sign in and approve in the tab that opens.
Allow ScrollCat on app.scrollcat.eu to complete account approval. The connection attempt expires after five minutes. Closing the approval tab cancels it; you can also use Cancel connection in the extension before starting again.
The extension’s popup shows this browser’s account connection, website access, last captured activity and last sync. The companion app shows account-wide connection information; that does not prove Safari is enabled on this device.
If activity is missing, check website access and refresh the webpage after enabling the extension. Safari can pause background work; reopen the extension and choose Retry sync. Only the main page’s scrolling counts, on permitted webpages. Other apps, browser-protected pages and embedded scrolling areas do not contribute. Losing a tab or a browser process before activity is saved can lose a small amount of recent scrolling.
All connected browsers share the same daily limits. Extra scrolling is not a troubleshooting step.
Offline, waiting, or yesterday’s totals
Temporary network problems, server errors and rate limits keep your credentials and saved activity. Sync retries automatically with pauses between attempts. Use Retry sync after your connection returns. Reconnect only when the extension asks you to.
Daily totals come from the server. Their UTC date and refresh time tell you how current they are. A local date may differ from UTC. A saved prior day is labeled “Saved totals”; pending activity is shown separately.
Unsent activity stays in this browser for up to seven days and is tied to the account that earned it. Activity that is too old, rejected, or belongs to another account is set aside so it cannot block new activity. Legacy unsynced activity with no verified owner is never uploaded.
Nothing happens when I scroll
Check that the extension is connected and your account has a cat. Refresh tabs that were open before installing or reloading the extension. Scroll in a normal webpage: browser settings, protected pages and some embedded scrolling areas do not contribute. Daily reducing returns are intentional; extra scrolling is not a troubleshooting step.
Disconnect, access or delete your account
Disconnect stops the extension’s collection and clears its local credentials. Pending activity can sync only to the same account if reconnected within seven days. Uninstalling clears extension-local data; Safari credentials can remain in Apple Keychain until cleared on the next fresh extension setup. Disconnect before uninstalling to remove them immediately. Uninstalling does not delete your server account.
For an account export, correction or deletion, email us from the account’s email address. We may verify control of the account and will explain any records that must be retained by law. Do not send passwords, authentication codes, access tokens or identity documents unless a specific, necessary verification method has been agreed.
Contact the ScrollCat operator
hello@webnik.cz — put “ScrollCat” in the subject. Include your browser, operating system and extension versions, the visible error and the time it happened. Crop unrelated personal information from screenshots.
For purchase complaints, include the order reference and provider, never payment-card details. Terms and consumer rights · Privacy policy