A hand along the trail

Let’s get you
back to your cat.

Most connection problems can be fixed without losing your journey. Your game state belongs to your account.

Connect or reconnect Chrome

1. Open the ScrollCat web app in the same Chrome profile and sign in.
2. Open the extension and choose Connect account or Reconnect account.
3. Finish in the account window, then check for Connected in the extension. Closing the account window cancels that attempt; you can try again.
4. If the extension says Choose your cat, open the app to create your companion.

If a pairing code expires, start a fresh connection attempt. If Chrome blocks a popup or you use a different profile, return to the original profile and try again.

Offline, waiting, or yesterday’s totals

Temporary network problems, server errors and rate limits keep your credentials and saved activity. Sync retries automatically with pauses between attempts. Use Retry sync after your connection returns. Reconnect only when the extension asks you to.

Daily totals come from the server. Their UTC date and refresh time tell you how current they are. A local date may differ from UTC. A saved prior day is labeled “Saved totals”; pending activity is shown separately.

Unsent activity stays in this browser for up to seven days and is tied to the account that earned it. Activity that is too old, rejected, or belongs to another account is set aside so it cannot block new activity. Legacy unsynced activity with no verified owner is never uploaded.

Nothing happens when I scroll

Check that the extension is connected and your account has a cat. Refresh tabs that were open before installing or reloading the extension. Scroll in a normal webpage: Chrome settings, protected pages and some embedded scrolling areas do not contribute. Daily diminishing returns are intentional; extra scrolling is not a troubleshooting step.

Disconnect, access or delete your account

Disconnect stops the extension’s collection and clears its local credentials. Pending activity can sync only to the same account if reconnected within seven days. Uninstalling clears extension-local data; it does not delete your server account.

For an account export, correction or deletion, email us from the account’s email address. We may verify control of the account and will explain any records that must be retained by law. Do not send passwords, authentication codes, access tokens or identity documents unless a specific, necessary verification method has been agreed.

Contact the ScrollCat operator

hello@webnik.cz — put “ScrollCat” in the subject. Include your Chrome and extension versions, the visible error and the time it happened. Crop unrelated personal information from screenshots.

For purchase complaints, include the order reference and provider, never payment-card details. Terms and consumer rights · Privacy policy